Refund  and Return Policy

At Nisaai, we strive to ensure that you are satisfied with your purchase. If for any reason you are not happy with a product, please review our Refund and Return Policy below.

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1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
• Time Frame: Items must be returned within 14 days of the delivery date.
• Proof of Purchase: Please provide the original receipt or proof of purchase.

Certain items may not be eligible for return, including but not limited to:
– Perishable items (such as food or flowers)
– Personal care or hygiene products (if opened)
– Sale or clearance items (if specified)

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2. Return Process

If your item meets the above criteria, please follow these steps:
– **Contact Us:** Email our customer service team at [email protected] with your order number, item details, and reason for the return.
– **Approval:** Once approved, you will receive instructions on how and where to send the item.
– **Shipping Costs:** Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

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3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
Method of Refund: Refunds will be credited to your original payment method within 7-10 business days.

• Partial Refunds: If the item is not returned in its original condition, we may grant a partial refund.
• Non-Refundable Fees: Shipping fees are non-refundable.

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4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. We’ll guide you on how to proceed with the exchange.

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5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery. Send an email to [email protected] with:
– Photos of the damaged item and packaging
– Your order number and a description of the issue

We will resolve the matter as quickly as possible, either by sending a replacement or issuing a full refund, including any shipping fees.

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6. Late or Missing Refunds

If you haven’t received a refund yet:
– First, check with your bank or credit card company, as processing times may vary.
– If it still hasn’t been posted, please contact us at [email protected], and we’ll be happy to assist you.

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### 7. Cancellations

Orders can only be canceled before they are shipped. Once an item is shipped, it can no longer be canceled, but you may return it in line with our return policy. To cancel an order, please contact [email protected] as soon as possible.

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8. Contact Us

For further assistance with your return or refund, please contact us:
Email: [email protected]
Address: UAE

Thank you for shopping with NIsaai. We appreciate your trust and are here to ensure a seamless shopping experience.